The goods will be sent to the address indicated by the customer during registration . During stages of the purchase you will be entitled to receive the goods to an address other than that of registration or billing . The delivery of products takes place during all working days . Just playing the goods we will send the customer an e- mail confirmation and code to track your shipment . The couriers do not deliver to particular times requested by the customer , if the courier can not deliver the goods to the absence of the customer, will leave a notice in the hole and will pass the next day. Without any involvement on the part of our staff and subject to the availability on the market of products besides other causes of force majeure, the goods will be delivered to the courier within 5 working days of receipt of payment . The shipping costs depend on the weight of the products , before confirming the order you can see the shipping fee based on the items in your shopping cart. Delivery times depend on the availability of the product, the method of shipment and the vector used. The timing of fulfillment by us declared reflect the directions given to us by our suppliers , in case of change in these dates , our staff will inform the customer , who can accept : the new term , a replacement product or cancel the ' order and get ( in case you have already paid ) refund the amount without any additional charges to our charge.
Depending on the delivery area, we are using SDA and UPS carriers for Italy, DHL, UPS and DPD for Europe.
All parcels are shipped with padded cushioning materials to ensure that they arrive to the recipient in undamaged condition , however the customer is required to verify that the package is not damaged. In the event of damage to vision the customer does not have to accept the parcel, will raise a dispute with the carrier and notify us of the incident. During the customer can order from the site if you want to require insurance of the goods by paying the fee .
The shipping costs are always VAT included. Some CAP are considered disadvantaged areas , are particularly difficult to reach locations for couriers , which is why shipments departing or arriving in these areas is subject to a surcharge , which varies depending on the operator . Only in these cases any surcharge will be notified after the receipt of the order . Delivery times shown are provided by your service provider , any delays are not predictable or attributable to us. The cost of shipping is automatically calculated at checkout before you place your order , and it is also visible in the Cart and product detail.
The processing times of the goods vary for each product and are
indicated within the ad sales . The same shall take effect on reception
of the payment. Shipped the goods , the courier will take normally 48
hours to deliver the goods , with the exception of the islands and
sparsely associates for which normally will take 48 hours inside Italy, 4
working days inside UE. Once you have placed the order with payment you
can monitor its status by accessing your personal area using the
username and password entered at registration . In this way you'll
always know in real time the status of your order .
Any change to the state before checkout is communicated through a automatically generated email . The order fulfillment process ends with the dispatch of the last indicated by automatic email containing the information necessary to monitor and predict the shipment delivery.